Privacy Policy – GD PHOENIX Casino

GD PHOENIX Privacy Policy

Your Privacy Matters: How We Protect Your Information

At GD PHOENIX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website (gdphoenix.ph) and services. We encourage you to read this policy carefully.

1. Introduction

This Privacy Policy applies to all personal information collected by [Your Company Name] (“we,” “us,” or “our”), the operator of GD PHOENIX, through our website, mobile app, and other services. We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and other relevant Philippine data privacy regulations.

2. Information We Collect

We collect the following types of information:

2.1. Personal Information You Provide to Us:

• Account Registration Information: When you create an account, we collect your full name, email address, mobile number, username, password, and date of birth.
• Verification Information: To comply with legal and regulatory requirements (e.g., age verification, anti-money laundering), we may collect additional information, such as a copy of your government-issued ID, proof of address, and source of funds.
• Payment Information: When you make deposits or withdrawals, we collect your payment details, such as your GCash account number, Maya account number, credit/debit card details, or bank account information.
• Communication Information: We keep records of your communications with us, including emails, live chat transcripts, and phone call recordings.
• Survey and Feedback Information: If you participate in surveys or provide feedback, we collect the information you provide.

2.2. Information We Collect Automatically:

• Usage Data: We collect information about your activity on our website and app, including the games you play, your bets, your deposits and withdrawals, your IP address, your browser type, your device type, and your operating system.
• Cookies and Similar Technologies: We use cookies and similar technologies to track your activity, personalize your experience, and deliver targeted advertising. You can manage your cookie preferences through your browser settings. [Link to your Cookie Policy, if you have a separate one: `/cookie-policy`]
• Location Data: With your consent, we may collect your device’s location to comply with regulatory requirements and prevent fraud.

2.3 Information We Collect from Third Parties

• If you choose to link, connect, or login to your GD PHOENIX Account with a third-party service (e.g. social networks like Google or Facebook), we may collect information to facilitate this connection.

3. How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Our Services: To operate and maintain your account, process your transactions, provide customer support, and improve our website and app.
• To Personalize Your Experience: To recommend games, promotions, and other content that may be of interest to you.
• To Communicate with You: To send you important updates, service announcements, promotional offers, and other information related to your account and our services.
• To Comply with Legal and Regulatory Requirements: To comply with anti-money laundering (AML) regulations, know your customer (KYC) requirements, and other legal obligations.
• To Prevent Fraud and Abuse: To protect the security of our website and app, and to prevent fraudulent activity.
• For Marketing Purposes: With your consent, we may use your information to send you marketing communications about our products and services, or those of our partners. You can opt out of these communications at any time.

4. Disclosure of Your Information

We may disclose your information to the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website and app, processing payments, providing customer support, and other essential services. These providers are contractually obligated to protect your information.
• Payment Processors: We share your payment information with payment processors (e.g., GCash, Maya) to facilitate deposits and withdrawals.
• Game Providers: We share limited information with our game providers to enable you to play their games.
• Regulatory Authorities: We may disclose your information to regulatory authorities (e.g., Curacao eGaming, PAGCOR) as required by law.
• Legal Authorities: We may disclose information in case of legal disputes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We will *not* sell your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We take the security of your information very seriously. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure, including:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL technology.
• Secure Storage: Your information is stored on secure servers with restricted access.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Data Breach Procedures: We have procedures in place to respond to and manage data breaches.

While we take reasonable measures to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

Under the Data Privacy Act of 2025, you have the following rights regarding your personal information:

• Right to be Informed: You have the right to be informed about how we collect, use, and disclose your personal information.
• Right to Access: You have the right to access your personal information and request a copy of the data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal information under certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Rights related to automated decision making including profiling

To exercise any of these rights, please contact us at [Your Support Email Address] or through our live chat.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18 (or the legal gambling age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@gdphoenix.ph

You may also contact our Data Protection Officer (DPO)